Frequently Asked Questions About Dotbox
Below we have collected answers to questions that you may have.
Below we have collected answers to questions that you may have.
By creating an account you can store all your created QR codes in one place; see the statistics on each code’s scan; delete QR codes; change the content of QR codes without changing the appearance; change the QR code type; use ALL QR codes without advertising, in case of buying a subscription.
You can recover your password by following this link: Reset your password.
You can delete your account in the Personal Info section, but do not forget to cancel your subscription before doing so. If you have difficulties with the subscription - please contact support@dotbox.com.
You can stop your subscription in the account under Premium Subscription. You can also contact support via live chat or email us in the Support section of your account and we will help you.
Yes, ads will be removed, but codes should be in the account.
Please, fill in Personal Info in the account, and after payment, you will get the invoice with purchase data. Also, you will be able to download it in the account section if you make changes after payment.
Yes, please contact our support team. Make a request and send us your old and new email addresses, being sure to indicate which one is which.
Yes, it is possible, but only if it was not a QR code for the file. Contact our support team with your request.
Click My QR Codes - Personal Info, and enter the new email under the Email field.
No, your original QR will remain, but it is necessary to have them in the account. If the code is not in the account, please contact us and send the code and the account's email.
No, all your codes will work, just ads will be shown again.
Yes, you can use your QR code without paying. We offer a free version, which differs from a Premium subscription in the presence of ads after scanning.
No, our QR codes have no scanning limit.
No. We only allow users to add codes that have been created through our service to their profiles. Even if you create a QR code without registering, it gets a special ID address. We use it to identify and link to your account.
You can delete a QR code by yourself in your account. If you don't have an account, create one, then contact our support team. We'll need your QR code and the email you use for your account. An operator will add the QR code to your account so you can manage it.
You can create a QR for any link, including your social media or social media post.
If you choose not to index, your information will not be shown by search engines.
No, our QR codes do not have a time limit. You can use them for as long as you need.
If this happens, please contact our support team. You'll need to send us the QR code and email so we can link the QR code to your account.
No. Our site does not provide this option. But you can always create a QR code on our site, use and edit it without any restrictions.
Yes, our codes are dynamic, so you can change not only the content but also the type of code itself. These functions are available in your account.
With our e-menu creation service. All you need is a PDF of your menu. Then select images and social media buttons, upload your menu, and generate a QR code.
If you have created a QR code on the Dotbox website but have not registered, it will be blocked and removed unless scanned within 365 days. If you have registered, you will be sent a one month warning before the QR code is blocked and removed. After 365 days of inactivity, the code is blocked for one month. During this period it is still possible to restore its content and the QR code itself. After the month has passed, the QR code is permanently deleted.
Content on the Dotbox website must not contain spam, malicious links, fraud, child abuse, sexual content, offensive or provocative content, hate speech, cruelty to animals, advertising of illegal substances and weapons, gambling. Content that violates the rules will be removed without warning.
QR-code scanning statistics is deleted depending on tariff plan: Free - after one year, Lite/Premium - after 3 years.
Create codes with our free QR generator of codes. Comprehensible interface, variety in choosing the type of your QR-code, the ability to view statistics!
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